We are looking for a fulltime customer service representative who can start as soon as possible. Do you like assisting people and are you interested in electronics? Then this is the perfect position for you.
You are responsible for the customer service including the administration. What does this mean exactly? Customers will contact you by phone or mail and will ask questions about the delivery and prices of the products. For example, the order has not been delivered yet? Then it is your task to see where the order is and how fast it can arrive. You will reschedule the day of the order together with the customer and the courier. Another example the customer has a question about the quotation and would like to know more specific details. You know where to look and open up the file in your administration and give the customer a detailed answer.
You know exactly how to help the customers and answer all their questions about the supply chain. At the same time you keep the files up to date and make sure all agreements and contracts are in there. You are also responsible for the stock control, you make sure all the administration is correct so there won't be any Slow-Moving-, Excessive- and Obsolete Stock levels.
You are also in contact with the sales team, whenever a customer needs a follow up you will be the one responsible. You are the one that sends the customers the quotations and contracts and document it in your administration.
Short summary, you are responsible for customer service regarding the supply chain, stock control, sales support and the administration.
About the company: The company is a global leader in the design, manufacture and supply of advanced electronic materials. The headquarters is located in Kyoto, Japan they serve their customers with a global network. It is an international company and the main language is English.
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
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