You are an enthusiastic and driven colleague, who has an interest in e-commerce related. You are flexible, available between 20-40 hours and you don’t mind working during evenings and weekends. Next to that you love talking to customers, answering questions and solving problems. You have a great responsibility and of course, you are fluent in French both oral and written. Do you think that you are the cut out for this job? Then please keep on reading!
Your core responsibility will be ensuring and providing quality service to our (French speaking) customers. You will deal with customer complaints and questions in a friendly and enthusiastic manner, by answering inbound calls, emails and taking care of webcare (facebook, Instagram, trustpilot). By giving input to the management, you will initiate improvements for our customers
You are available as soon as possible!
You have the possibility to work from home, but you are expected to come to the office once per week.
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