Beschrijving
CN Recruitment is aiming to reach graduate candidates with a maximum of five years of working experience. From starters on the job market to ambitious candidates looking for that next step in their career, CareerNetwork can offer them new and exciting opportunities, merging them with employing companies. Driven professionals, quickly capable of delivering a valuable asset to the success of an organization.
For our client we are looking for a
Customer Care Specialist for the EMEA-office in Amsterdam. This is a fulltime position, however our client indicates also the possibility for a parttime basis. This position is initially on a temporary basis but with an outlook to become permanent.
Our Client
For 115 years, rugged construction, intuitive design and exceptional standards of durability and comfort have defined Carhartt Workwear making the name a legend in the American skilled trades and farming industries.
Now, Carhartt is proud to expand these products and heritage into the European market. Combining the basic workwear line from the American market with the Prof Tech protective workwear line, Carhartt offers high quality products for both on and off the job.
Job Purpose
The primary responsibility for the person in this position is responding to Carhartt® EMEA customer and consumer requests and inquiries and to exercise considerable judgment in answering questions, investigating and solving issues and making decisions.
Duties and responsibilities:
Handle order flow management, including order entry, backorders, weekly returns and repairs in a timely and professional matter;
Resolve customer complaints by presenting solutions of products and services;
Support sales objectives by being proactive and showing initiative to inform customers about existing products, special offers, new products and accessories;
Follow up on leads & qualify prospects;
Maintain customer database;
Collect and report customer feedback to Carhartt® sales team-EMEA;
You will be reporting to the Demand Planning & Customer Care Manager-EMEA.
Knowledge, skills and abilities:
MBO/ HBO level required;
Minimum 2 years of experience in Customer Care, Inside Sales or Telemarketing environment;
Apparel experience is preferred;
Excellent computer skills, preferably with Exact and all Microsoft softwares such as Access and Excel;
You are a good communicator, fluent both verbal and written in English, Dutch and German;
Problem solver with the ability to focus on solutions mutually beneficial for both Customer and Carhartt®.
Detailed, well organized, flexible and able to work under stress.
Are you up to job?
Do you want to work in an young and ambitious office environment and are you capable of doing extensive phone work? Would you like an exciting and dynamic job with a competitive salary? Well dont wait any longer and apply!
How to apply
Are you ready to take on this challenge? Then we would gladly like to receive your application accompanied by a letter in which you state your motivation. You can respond online or by e-mail, directed to
Caroline de Boer via cdeboer@cn.nl. For any questions or additional information, please contact Caroline de Boer at 023 - 751 92 34.
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school, MBO, HBO
- Plaats
- Dienstverbanden
- Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren)
