Beschrijving
Join our client, a major international fashion brand with its European headquarters in Amsterdam, as an Omnichannel & Partner Program Specialist! Enhance their operational processes and deliver exceptional Omnichannel and Partner Program Customer Service. You'll handle queries, expand services, optimize efficiency, and ensure quality. Requirements: Bachelor's degree, 2 years of relevant experience, proficiency in operational systems, strong communication skills, customer-centric mindset, and ability to work independently and in a team. Build relationships with internal teams and contribute to their success. Apply now!
The Position
As an Omnichannel & Partner Program Specialist, you will be responsible for improving Omnichannel & Partner Programs processes. You will plan and coordinate any processes and flows for all operational queries in partnership with the wider Omnichannel and Operations teams, leveraging a best in class Omnichannel and Partner Program Customer Service.
Key Responsibilities:
- Act as a point of contact for all aspects of Partner Program and Omnichannel Service in Customer Service;
- Support the expansion of Partner Program and Omnichannel services to new markets and/or new partners;
- Manage and oversee resolutions of operational queries (missing parcels or items, late shipments, quality issues, returns, etc.);
- Suggest and implement operational efficiencies through knowledge and best-practice, including ways to enhance customer experience;
- Ensure performance across all operational functions focusing on quality, effectiveness and accuracy;
- Create and own accurate Customer Service reporting on Omnichannel & Partner Program ensuring these are provided to wider teams on all operational metrics;
- Support the second line support teams with sound advice of how to manage and respond to escalated requests from stores & Partner Programs including seeking feedback from any internal applicable stakeholders and subject matter experts;
- Build effective and collaborative relationships with the internal Teams in the company i.e. Operations, Ecommerce, Omni-channel, Warehouse and Partner Program Teams.
The Ideal Candidate:
- Bachelor’s degree in Business or related fields;
- At least 2 years of meaningful experience in corporate Partner Programs, Omnichannel and Customer Service;
- Experience working with various operational, order management and ticketing systems e.g. Salesforce, SAP, C4C, JIRA;
- Strong written and verbal communication skills in English, additional language is a plus;
- A passion for delivering results and building trust with senior leaders and other teams;
- Committed to putting customer at the heart of everything they do;
- Working knowledge of Outlook, Microsoft Office programs, Asana;
- Advanced presenting and reporting skills;
- Flexible, proactive, open minded and resourceful;
- Can work independently as well as in a team, is self-motivated and can prioritize workload.
What you can expect from our client:
- An international environment which respects diversity, equality, and individuality;
- A beautiful state-of-the-art Campus;
- Depending on the role a monthly home - office budget;
- A chance to unwind with weekly social activities.
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Universiteit
- Plaats
- Amsterdam
- Dienstverbanden
- Fulltime (startersfunctie)
Ict vacatures | Fulltime (startersfunctie) | Universiteit
