Join the team as full time Finnish Customer Sales and Technical Support Advisor in Heerlen

What are you going to do:

Picture this: you're in the middle of an important project, and suddenly your laptop crashes. Ugh, talk about frustrating! But don't worry - get rid of the bug and call the technical support team! As a Finnish Customer Sales and Technical Support Advisor, you can be a hero and help customers troubleshoot and resolve technical issues.

This UK company has a European branch in Heerlen, close to Maastricht, and they're looking for Finnish-speaking tech-savvy individuals to join the team. The center is focused on providing the very best after-sales care for the customers throughout Europe, handling customer warranty returns, distributing new products, and providing pre-sales and after-sales care through a multilingual call center.

As a Finnish Customer Sales and Technical Support Advisor, you'll be responsible for providing a professional and friendly service for technical, sales, and tracking support. This means that you'll be interacting with customers on a daily basis, providing them with advice and assistance on how to resolve their technical issues.

Your daily tasks will include:

• Manage email communication with customers to ensure timely and effective resolution of their inquiries or issues.
• Keep customer data up-to-date on our custom administration site by creating, updating, and modifying orders, sub-orders, and credit notes as needed.
• Handle payment processing and refund requests accurately and efficiently.
• Collaborate with production and administration departments to coordinate order fulfillment and address any issues that arise.
• Track and analyze customer satisfaction metrics, and report on the results to management to continuously improve our services.

So, if you're a customer service pro with a passion for technology and a knack for problem-solving, we want to hear from you!

What we offer:

• a full-time position as a Customer Sales and Technical Support Advisor;
• a gross salary between € 1800 and € 2200 per month;
• professional extensive training about the products and technical matters;
• A familiar and informal work environment;
• a canteen equipped with all the confort, including a console to play videogames.

Apply

Are you the perfect candidate? Click the button 'apply now' or send an email with your CV to d.distefano@youngcapital.nl and I will contact you as soon as possible.

Extra information

Status

Open

Education Level

MBO, HBO

Location

Heerlen

Working hours per week

38 - 40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren)

Salary indication

Tussen €1.800 en €2.000 Per maand

Responsible for

Customer care, technical support and sales

Published at

08-05-2023