Customer Support Associate in Amsterdam

Beschrijving

Description

Do you want to work in a stimulating and friendly environment with growth opportunities and enough freedom to make a difference? Then this is the place for you!

We are looking for a Dutch and English speaking Customer Support Associate at INSHUR. You will work in or around Amsterdam in digital insurance services in various countries including the Netherlands, the US, the UK and, depending on how we expand, in other European countries.

You report to the Customer Operations Manager and you will work with a fun team of 14 colleagues who strive to deliver a world-class service experience to make a real difference in the lives of our customers as INSHUR. Most of our team is based in the UK and in NY - you will be the first Customer Support Associate in the Netherlands. Our Head of Insurance Operations in the Netherlands is available for regular consultation. In addition, we'd love to hear if you're willing to travel to our beautiful UK office in Brighton to meet the rest of the team for your onboarding. A very fun and exciting way to join us!

Requirements

As a Customer Support Associate, you provide insurance-related and technical support to our customers directly via phone, email and chat. The fulfillment of this role determines the ultimate customer experience and is therefore of great importance for the growth of INSHUR.

We don't have a skills checklist, our recruitment process is much more about aptitude and passion. So don't worry if you haven't used a particular system or don't have all of the skills or experience listed below.

That said, below is a list of skills we believe could make you successful in this role.

• Handling incoming phone calls, chat and email with insurance related inquiries from our existing customers
• Responding to all customers in a timely, efficient, courteous and professional manner
• Work in accordance with the SLAs and KPIs of the Customer Support Team
• Striving for high customer satisfaction by, among other things, giving our customers the feeling that they are dealing with a person
• The desire to gain in-depth knowledge of our products and then use this knowledge to answer customer questions
• The accurate recording of information in policies and in our systems
• Assisting with (processing) renewals, interim changes and cancellations of insurance policies
• Being alert to ways to improve our customer experience and showing the initiative to make this happen
• Performing administrative tasks from time to time and standing in for your colleagues when necessary
• Have the ambition to continue our international success as an integral part of a growing team

We'd love to hear from you if you:

• Have a minimum of three years of experience working in a high performing customer service environment
• Are fluent in English and Dutch
• Possesses excellent oral and written communication skills
• Have experience with Zendesk; experience with customer-oriented Knowledge Bases is an advantage
• Be able to multitask, prioritize and manage your time effectively
• Are a team player with the motivation to go the extra mile for your customers
• Have experience working in a regulated environment
• Have the ability to adapt to a given situation without compromising standards
• Has a growth mindset, is open to new ideas, feedback and coaching
• are available for 40 hours in the period Monday to Friday from 08:00 - 18:00

Benefits

We provide a friendly and stimulating environment in which to grow, learn and thrive. We operate in a hybrid environment and we encourage a flexible way of working adapted to personal circumstances and individual and business needs.

We offer all our employees stock options and make a monthly contribution to your pension. In addition, we have put together an employment benefits package that invests in the personal and professional growth and well-being of our employees in the long term.

What this entails:

• 30 vacation days per year
• 13 weeks of fully paid father/partnership leave
• Flexible working hours
• Annual training fee
• Monthly flexible welfare allowance

Naturally, we provide everyone with a laptop, monitor, top-of-the-range kit and all the software you need.

About us

As a global team of approximately 110 people, currently based in the US, UK and the Netherlands, we value:

• Inclusion, openness and diversity
• The freedom to make long-term decisions
• Delivering great results and having fun doing it
• The well-being of our colleagues and the people around them

We are a solidly funded company at the forefront of urban mobility and one of the fastest growing and commercially proven Insurtech companies in the emerging insurance landscape. Working closely with globally recognized partners, our mission is to change the way customers buy and experience insurance forever.

Founded in 2016, INSHUR offers fully digital auto insurance for taxi, TLC and rideshare drivers, fleets and self-employed couriers. A quote and/or the full policy can be obtained by simply clicking a few buttons. Our products are currently offered in the US, UK and the Netherlands.

Equal opportunities

We believe having a diverse team where everyone can be themselves is key to our success. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our office is child-friendly, dog-friendly and fully wheelchair accessible.

Although this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate. We are happy to discuss part time, part job or other flexible arrangements if required. Please let us know in your application if you have any accessibility requirements for your interview.

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Extra informatie

Status

Inactief

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)