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Fulltime German customer experience specialist (remote)

Europe's fastest growing online auction platform is looking for a German speaking customer experience specialist to join their team. Are you the one?

What are you going to do:

As a full time German customer experience specialist at an online auction platform you will be responsible for the customers of the DACH market. From art, coins, wine and jewellery to oldtimers or valuable books, the items auctioned at this platform are carefully selected by experts. 

What are your responsibilities? 

Your customers are either buying or selling exceptional objects at this platform. As a customer experience specialist you play a crucial role in ensuring these customers are satisfied and will come back to the platform again. You will be supporting customers with their questions and complex challenges over phone and email. No day is the same, because the variety of products on this platform make every question or issue different. In case there is a dispute between buyer and seller, you will be the one who mediates between the two customers and think of a solution that would work best for both. 

Can you start asap? Great! You will follow a remote interactive training to get you up to speed and will have a buddy during your first months who you can ask all your questions.

What we offer:

  • A monthly gross salary between €2000,- and €2100,- based on experience;
  • The possibility to work remotely from home or at one of the offices (hybride);
  • After the first 12-month contract the possibility of a permanent contract;
  • A challenging position within an international organisation;
  • Attractive secondary benefits such as 25 holiday days, a bike lease plan and stock options after 12 months;
  • Regular fun activities with your international colleagues!

What we ask:

  • Minimum mbo level or equivalent ability
  • You speak and write German fluently (C1+ level) and you have a good command of the English language (B2);
  • You are available for 32 to 40 hours per week;
  • You are based in the Netherlands and would like to work (partially) from home;
  • You have demonstrable experience in a customer-facing role (hospitality, tourism, customer service etc.).

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status
Inactief
Education Level
MBO, HBO, Universiteit
Location
Landelijk (dus ook bij jou in de buurt)
Working hours per week
32 - 40
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren), Thuiswerk
Salary indication
Tussen €2.000 en €2.100 Per maand
Responsible for
Dealing with enquiries of the German customers

Landelijk | Callcenter vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | Thuiswerk | MBO | HBO | Universiteit

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