Are you fluent in German and would you like to gain customer support experience at one of the most well-known beauty brands of the Netherlands? Are you passionate about beauty and available from June? Please read on!
We are looking for a native German speaking customer service agent at the Headquarters of Rituals at the Keizersgracht. As German speaking customer service agent you will be responsible for all incoming questions and calls via Social Media, email, telephone, and web forms. With enthusiasm you will describe the scent of the Ritual of Sakura product line or explain how to create your very own personalized shampoo. You´re English must be good as well.
Whoever the customer is, as a customer service agent you give the customers that relaxed Rituals feeling. You are someone who is eager to give the right answers with a lot of personal attention. After all, helping customer is your own favorite ritual!
Before you start, you will attempt a writing test at the office of Rituals which will take you about 45 minutes.
For this position it is important that you are available from Monday to Sunday from 9 a.m. to 9 p.m. Based on a schedule you will be scheduled on a shift. This can be from 9 a.m. till 5 p.m. or from 2 p.m. to 9 p.m. You will receive this planning 3 weeks in advance. Can't you go someday? Then you can see if you can change with a colleague. So you will probably work one weekend every three weeks. If the work goes well, there is a possibility to work from home one day a week.
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