Are you positive, customer-friendly and strong in communication? That is what you need to get started as a full-time Technical Support Analyst in Sittard.
As fulltime Technical Support Analyst in Sittard you speak to the customer via telephone and e-mail. As Tier 2 Technical Support Analyst it's your job to gather the customer's information and to determine the customer's issue by analysing the symptons and figuring out the undelying problem. It's important to identify what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.
Work activities:
You will get questions about technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate it no resolution can be found. You have to document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you.
Working hours:
As a Technical Support Analyst you will work in different teams. The working hours are between 7:00 AM and midnight, 7 days a week.
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