Do you love travelling and tourism and would you like to work for a large airline? Is speaking and writing in Danish and English no problem for you? And do you already have some experience in customer service? Then this position might be for you. Go work full-time at the customer service of KLM in Enschede.
As a full-time representative of the customer service team, you assist passengers of Air France and KLM. You handle phone calls and answer various questions about booking, flights and special facilities. Does a passenger want to check in, change their flight or upgrade to business class? No problem, you’re on it. You make sure that every passenger has the perfect flight. Of course, these passengers aren’t just from the Netherlands. You will come across people from all over the world. In these situation, your English language skills will come in handy.
Our preferred applicant
In order to offer the best service to the passengers, it’s important that you’re enthusiastic and have a commercial and professional attitude. You try your best to satisfy passengers and stay polite, even if the passenger has a complaint. It’s also important that you’re flexible, since your working hours may vary and you occasionally may need to work a night shift.
Working days and hours
As a full-time customer service representative for KLM in Enschede, you have a flexible schedule. Your working hours will vary from Monday to Sunday between 7am and 11pm. You can indicate yourself when you’re available and your schedule will be based on your availability.
Before starting as a customer service representative you will be part of an extensive training program that will last six to eight weeks. This training will take place from Monday to Friday between 9am and 5.30pm and will be conducted in English.
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Do you have any questions about this vacancy? Ask them online or send a message on WhatsApp to Emiel van de Belt - 06 - 83 80 70 27.
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