Internship Traveller First in Amsterdam

Beschrijving

Would you like to work for the leading inspirational travel platform and help build our success? At TravelBird, we can offer you an amazing experience and heaps of opportunities to learn and develop!

About the team and your challenge

Taking care of travellers, before, during and after their trips is what we do. Whether that’s building a micro feedback app-feature together with our product team to enable real-time feedback or sending a postcard to the honeymooners in Marrakech. Combining technology with human power, our Traveller Success team is redefining service standards. We aim to provide the best customer experience in the same way we create the best travel experiences. That’s why we continuously invest in the newest technologies like to foster our customer experience.

As a Traveller First Intern, you will assist our Service Innovation Manager on a diverse range of projects. You will help to manage global projects that focus on experience improvements for our travellers. With your natural feeling for customer needs, you are able to find efficient (and creative) solutions. With your analytical abilities, you are able to make analyses, interpret numerical data and come up with actionable insights. Moreover, you function as an internal consultant that is capable to understand diverse cases and situations on a high level in a short timeframe. You will work on specific projects to continuously improve the traveller experience.

Your tasks

  • Supporting and functioning as a sparring partner for our Service Innovation Manager on a diverse range of topics;
  • Managing and hosting the internal customer-centric program, keeping an eye on several quality initiatives, assisting during team meetings;
  • Analysing NPS reports and metrics on a weekly basis;
  • Initiative and drive your own projects;
  • Make analyses by deep-diving in our own qualitative and quantitative data and come up with actionable insights/solutions;
  • Create presentations and business cases on analyses, trends and desk researches;
  • Work on the implementation of new service tools and products to increase traveller experience.

Who you are

  • You are studying a subject relevant to the internship (Tourism/Hospitality/Sociology)*;
  • A natural sense of customer needs;
  • You are capable of finding efficient solutions;
  • Having an affinity for data and customer service trends;
  • Positive mindset and assertive;
  • Driven to learn every day;
  • Not afraid to present and host on a regular basis;
  • You are self-motivated and able to think creatively;
  • Good with communication, are enthusiastic and flexible;
  • Handle stress and pressure very well;
  • Team player, but also capable of working independently;
  • You have good communication and writing skills in English (other languages are a plus);
  • Agree with an internship remuneration of €350,- (gross) a month;
  • You are available for a minimum period of 5-6 months, full-time (no research);
  • Living in or near Amsterdam or willing to move.

* You must be a student during the internship (enrolled in a university/higher education institution)

Extra informatie

Plaats
Amsterdam
Dienstverbanden
Stage
Gepubliceerd op
01-10-2018

Amsterdam | Noord-Holland | Stage

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