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General Consumer Support Employee Home & Body Cosmetics for 30-36h per week in Amsterdam

For Rituals Amsterdam we are looking for a native English Customer Support employee with experience in customer service and affinity with social media. It is an interesting job in a fast-growing and inspiring organization with a competitive salary. Are you a native English speaker and available for 30-36 hours per week?

What are you going to do

At any given moment of every single day there are countless beautiful and meaningful moments we tend to overlook due to the routines of everyday life. The goal of our client is to help its consumers find moments of joy in everyday life by turning daily routines into more meaningful rituals.

As a General Consumer Support Employee you will provide conscious, personal support to English consumers of Rituals home and body products. You can expect to answer questions with regards to products, online orders, delivery status, payments and returns. You will answer these via telephone, e-mail and social media (Facebook, Twitter and Instagram). Your goal is not to sell beauty, but to make the consumer feel good. In that sense, we're looking for compassionate and earnest English native candidates, who can turn any negative message into a positive experience.

There will be a fulltime two-week (paid) in-house training starting, the starting date of which will be discussed between you and Rituals. It is not possible to go on a holiday directly after the training. During the training you will receive a salary of €9,11 bruto per hour, once the training has ended and you've started the actual job, you will receive a salary of €10,50 bruto per hour. Both the training and your actual job will take place in the centre of Amsterdam. You will be scheduled for 30-36 hours from Monday to Friday, between 09.00 and 18.00. We ask you to be flexible during the opening times of the Customer Service. 

What we offer

  • A nice salary of €10,50 per hour
  • Travel reimbursement
  • An interesting job in a fast-growing and inspiring organization
  • Flexible working hours
  • A fun and varied job in an international working environment

What we ask:

  • Minimaal afgeronde hbo-opleiding
  • You can persuade us why you have affinity with Rituals
  • You are good in listening, summarizing and asking the right questions
  • You're a native English speaker
  • You are able to deal with several computer systems at the same time
  • You are able to attend a fulltime two-week (paid) in-house training


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Education Level
HBO, Universiteit
Working hours per week
30 - 36
Type of Contract
Fulltime (startersfunctie), Parttime (overdag)
Responsible for
Contact with clients

Amsterdam | Noord-Holland | Callcenter vacatures | Fulltime (startersfunctie) | Parttime (overdag) | HBO | Universiteit

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