Are you searching for a fulltime job as a customer service agent and do you have affinity with aviation, tourism or KLM? Do you speak Swedish/Norwegian AND English fluently? Would you like to work for an international employer and assisting travel agents via phone and e-mail? Are you available as per the 4th of January 2019? Then this is the perfect job for you!
You will be working as a Business to Trade customer care agent at Cygnific, the subsidiary of KLM. As customer care agent you will be the contact for travel agencies for Air France/KLM. As a customer service agent you answer travel related questions from travel agents by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem. Rarely there will be e-mail cases as the contact with the travel agent will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the travel agents problem. You are able to exceed the travel agents expectations every day! Within this job you will be in contact with travel agents from different countries and you are the one to answer their questions. Your main focus will be on Swedisch/Norwegian travelagents.
Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. You will get personal coaching and the chance to undertake additional training courses once you get started. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2T training start the 5th of October for a period of three months.
As full-time customer service agent, you’ll work 40 hours per week. The office is open from Monday to Sunday during the standard office hours. Your work hours will be flexible; you can submit your availability at the start of every week.
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