Fulltime customer service agent Swedish/Norwegian AND English (B2T) at KLM in Amsterdam

Are you searching for a fulltime job as a customer service agent and do you have affinity with aviation, tourism or KLM? Do you speak Swedish/Norwegian AND English fluently? Would you like to work for an international employer and assisting travel agents via phone and e-mail? Are you available as per the 7th of December? Then this is the perfect job for you!

What we offer:

  • A contract via Cygnific and a market-based salary (€1910 per month based on fulltime employment) and suitable terms of employment;
  • A good and intensive training and coaching period of 3 months during office hours (09:00 - 17:30);
  • A fulltime job for a longer period of time;
  • An exciting job at a large, professional and international organisation;
  • Company benefits like holiday allowance, discount on health insurance, pension plan;
  • Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days;
  • Working in an international and fun team!

What are you going to do

You will be working as a Business to Trade customer care agent at Cygnific, the subsidiary of KLM. As customer care agent you will be the contact for travel agencies for Air France/KLM. As a customer service agent you answer travel related questions from travel agents by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem. Rarely there will be e-mail cases as the contact with the travel agent will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the travel agents problem. You are able to exceed the travel agents expectations every day! Within this job you will be in contact with travel agents from different countries and you are the one to answer their questions. Your main focus will be on Swedisch/Norwegian travelagents.

Training
Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. You will get personal coaching and the chance to undertake additional training courses once you get started. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2T training start the 5th of October for a period of three months. 

Work hours
As full-time customer service agent, you’ll work 40 hours per week. The office is open from Monday to Sunday during the standard office hours. Your work hours will be flexible; you can submit your availability at the start of every week.

What we ask:

  • At least finished mbo level 4
  • You have excellent Swedish/Norwegian AND English language skills;
  • You are empathic, service minded and willing to go the extra mile to exceed the expectations of the customer;
  • Have experience or affinity with working in a call center and/or in a travel or airline related industry;
  • You are searching for a long term job;
  • You are flexible in working hours and fulltime available from Monday to Friday between 09:00-18:00;
  • You like to work with professionals in the travel industry and are able to establish and maintain relationships with them;
  • You are living a maximum of 45 minutes away from Amsterdam Sloterdijk, if you live further away we are not able to take you further within the procedure;
  • You are available from the 7th of December and you did not plan any holidays within the first 3 months!

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Education Level
MBO, HBO
Location
Amsterdam
Working hours per week
40 - 40
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)
Responsible for
Customer service
Published at
16-09-2018

Amsterdam | Noord-Holland | Callcenter vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO

Emma van Leeuwen

Recruiter

Emma van Leeuwen, bereikbaar op tel. 020 26 18 000 of 06 121 50 646

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