You are an enthusiastic and driven colleague, who knows his/her way around the internet and who has an interest for e-commerce. You are flexible, parttime available for 24 hours a week and you don’t mind working during evenings and weekends. Next to that you love talking to customers, answering questions and solving problems. You have a great responsibility and can communicate fluently in French, written and speech. Do you think that you are cut out for this job? Then please keep on reading!
Your core responsibility will be ensuring and providing quality service to our (French speaking) customers. You will deal with customer complaints and questions in a friendly and enthusiastic manner, by answering inbound calls, emails and taking care of webcare (facebook, Instagram, trustpilot). By giving input to the management, you will initiate improvements for our customers. You are availble from now onwards.
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