We are looking for German speaking Customer Service Representatives in Hilversum
Would you like to work for a company where no two days are the same?
For our client in Hilversum we are looking for a German speaking Customer Service Representative.
Are you looking for a nice job on the outskirts of Amsterdam? Are you a native German speaker? Do you like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!
Xtrasource Europe B.V. is a young,
open and innovative organization. The contact center provides high-quality
service to European customers (consumers) of leading electronics producers. For
instance, we provide technical support for tablets, smartphones, monitors,
televisions, routers, etc. Xtrasource believes that quality and durability go
hand in hand. That is why we are growing steadily.
A Customer Service Representative (CSR) at Xtrasource
is responsible for the handling of technical customer contacts for a
variety of products (mainly inbound), via different communication channels.
He/she gives information in a practical and clear manner within the set
parameters. The CSR also answers questions concerning specific procedures and
What we offer:
main tasks of a CSR are:
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- In a correct, customer friendly and efficient manner
answer and/or solve technical questions or problems posed by customers via
telephone or email
- Provide good customer service with the aid of high
quality technical knowledge and the technical knowledge gained from the
internal training and support systems
- Per customer contact gather and document all relevant
information into the system to insure a high level of service is delivered
- Keep up to date with all new developments in the
technical area, networks and consumer electronics relating to the position.
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- Education Level
- MBO, HBO, Universiteit
- Type of Contract
- Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan
- Published at