Solliciteer direct!

We are looking for German speaking Customer Service Representatives in Hilversum

Hilversum | Noord-Holland | Callcenter vacatures | Fulltime (startersfunctie) | Parttime (overdag) | Tijdelijke fulltime baan | MBO | HBO | Universiteit

Would you like to work for a company where no two days are the same? For our client in Hilversum we are looking for a German speaking Customer Service Representative. Are you looking for a nice job on the outskirts of Amsterdam? Are you a native German speaker? Do you like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!

Job Description

Who are we?

Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily.

About the position

A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.

What we offer:

The main tasks of a CSR are:

  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email
  • Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

We ask:

  • Basic German
  • Experience in Business to Customer or Business to Business
  • What are our requirements?

  • Speaks and writes fluently German and has basic understand of English (to follow training);
  • A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure);
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial;
  • Minimum of vocational work and thinking level. Preferably a degree in the ICT field;
  • Communicative and service orientated. Highly accurate and analytical skills.;
  • A marketconform salary.

Solliciteren:

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Opleidingsniveaus
MBO, HBO, Universiteit
Plaats
Hilversum
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan
Gepubliceerd op
21-08-2017
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