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Social Media expert(German)wanted for Mercedes-Benz! Relocation to Maastricht,NL

Landelijk | Callcenter / Customer Service | Callcenter medewerker | Fulltime (startersfunctie) | Fulltime (ervaren) | Tijdelijke fulltime baan | Andere

We are looking for a German speaking candidate (native level) for the Social Media Team for Mercedes-Benz. We would like this candidate to be able to start as soon as possible. Are you a German native speaker and fluent in at least one of the following languages: French, Luxemburgish, Polish, or Czech ? Do you like managing different Social Media pages and do you have excellent customer service skills? Then this is the perfect job for you!

Functieomschrijving

The Social Media Team of Mercedes-Benz is responsible for managing the dialogue on the official Mercedes-Benz international and national pages. We are looking for a flexible candidate able to work full time (40h/week) and mainly during late shift (12.30-21.00) Monday to Sunday (these working hours are set and non negotiable).

Main Responsibilities
  • Provide the best customer care in order to enhance world wide customer satisfaction
  • Thorough investigation in customer background prior to making customer contact
  • Share information in database and inform team members and other relevant parties
  • Signalize bottlenecks in processes and guidelines and suggest solutions
  • Provide customers’ feedback to all relevant partners for further handling
  • Manage own inbound work load
  • Constant monitoring of all incoming customers’ post
  • Respond to customers’ comments and enquiries on line
  • To ensure that all customers’ concerns and enquiries are dealt appropriately and in a timely manner
  • Follow up / monitor live social media dialogues
  • Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
  • Build own networks in order to have the latest and most reliable information available

Wat wij bieden:

We offer:

  • Work in a growing international company
  • Young, ambitious, professional and dynamic environment
  • Comprehensive relocation package
  • Collective health insurance at discounted rates,
  • Self-development opportunities
  • result-oriented bonus (variable payment) and
  • Pension plan are just some of the secondary benefits of working with us.

.

Wat wij vragen:

  • 10th grade
  • Required for this job:

  • Native level of German, both spoken and written
  • Fluent level of English (corporate language)
  • Fluency in at least one of the following languages: French, Luxemburgish, Polish, or Czech
  • Excellent communication skills, both spoken and written (focus is on creative written skills)
  • Problem solving through customer focus
  • Previous Customer Service experience is preferred
  • Stress management – handling workload and demanding customers
  • Team player: open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate work volumes
  • Knowledge of and experience with social media platforms & usage
  • Experience within professional social media dialogue and blogging
  • Experience in Knowledge Management / Community Management is preferred

If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. Please add your motivation letter in English or German and upload your resume in English. You can also call us at 0800 180 1659 or 0031-232052510 or send an e-mail to l.lehmann@youngcapitalinternational.com.

Opleidingsniveaus
Andere
Plaats
Landelijk (dus ook bij jou in de buurt)
Dienstverbanden
Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan

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Social Media expert(German)wanted for Mercedes-Benz! Relocation to Maastricht,NL

We are looking for a German speaking candidate (native level) for the Social Media Team for Mercedes-Benz. We would like this candidate to be able ...

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