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As a Customer Service Representative S24h you answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through this organisation authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. The Customer Service24h department of Mercedes-Benz is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
• Fluent Dutch and French
• Fluent English
• Good communication skills
• Good written and verbal skills
• Advanced negotiation skills
• Knowledge of Benelux geography
• Computer literacy
• Team player
• Good understanding of customer satisfaction
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate with high volumes
Working hours: 35 hours a week, - shifts including nights and weekends
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.
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