We are looking for a Customer Service Representative who can start as soon as possible. Do you speak French, Dutch and English fluently and do you like assisting people and helping them on their way by telephone? This is the perfect job for you! Don't live nearby? No problem, we offer a relocation package!
Job description:
We have several positions for Customer Service Representative (French).
The CSR S24H role is based on answering inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through this organisation authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. The Customer Service24h department of Mercedes-Benz is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. For this role it is required that you are willing to work in shifts.
The Customer Service Representative role is based on handling complaints or questions from Mercedes-Benz customers. For this role you need to have experience in Customer Service and be able to handle these phone calls with care and empathy. This job has more regular working hours, you will work monday to friday between 8 and 6 o'clock.
Job requirements:
Education:
• Higher vocational education
Experience:
• Customer care
Competencies:
• Fluent Dutch and French
• Good communication skills
• Good written and verbal skills
• Computer literacy
• Team player
• Good understanding of customer satisfaction
• Adding cultural and qualitative value to service
• Ability to prioritize, analyze, plan and coordinate with high volumes
* Knowledge of French geography
Working hours:
Working hours: 35 or 40 hours a week, Monday to Friday.
We offer:
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 40 hour week and amounts to € 1966,- per month gross. In addition, a shift allowance based on actual hours is paid. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits of working with us.
Company Information:
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.
Good to know!
Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.
If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. You can also send your application to a.tonneau@studentjob.fr .
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!
We heten wel StudentenWerk, maar iedereen is even welkom. Ook als je al wat meer ervaring hebt. Meer weten? Check onze FAQ.
