ISi GmbH is an e-commerce group founded in 2012 in Germany. The group consists of online retail brands in several European countries. Through these brands we sell +300,000 branded bathroom products directly to the consumer at competitive prices.
About the position:
As a customer relations intern, you will assist in performing the whole range of activities directly dealing with the customers that are needed to execute the operational side of a fast-growing ecommerce company. A major focus for this position is to promote sales and customer satisfaction. In addition, we value initiative as we are always striving to improve processes.
Some things you can expect:
• Promoting and closing sales in direct interaction with the customers (about 20%)
• Delivering professional and high-quality service and assistance before and after sales by Responding to inquiries from customers by emails and calls and effectively handling them with the most appropriate solutions (about 60%-70%)
• Interacting with the different departments/teams to ensure quick resolution of the queries.
• Developing and elaborate internal processes and structures (about 5%-10%)
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Since we are growing rapidly, we are always looking to expand our team with skilled and like-minded people, and as a successful intern there will be opportunities with us after your graduation to grow alongside the company.
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