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Customer Support Agent at DHL Finance in Maastricht

Do you enjoy working in a global company and are you customer minded? We have a great position as Customer Support Agent at DHL Finance in Maastricht.

What are you going to do:

As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.

Your tasks, among others, will be;

  • To ensure customer queries from multiple channels are attented in line with the standards of DHL;
  • To provide professional and qualitative customer service;
  • To accurately log queries in ERP system;
  • To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
  • To work closely with your colleagues to ensure customer queries are solved completely.
  • To offer support with reporting axctivities;
  • To maintain the mailbox with incoming questions;
  • To ensure customers pay the Duty VAT Cash charges.

What we offer:

  • Working within a global environment;
  • Working within a motivated and close-knit team;
  • Building a good resume and lots of growth opportunities;
  • A full time job (38 hours) for long term;
  • A competitive salary of €2210 a month;
  • Travel Expenses.

What we ask:

  • Minimaal een diploma mbo niveau 4;
  • You have Customer Service related experience;
  • You are customer and quality minded;
  • You speak the following languages: Dutch, French and English.


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra information

Education Level
Working hours per week
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)
Salary indication
€2.210 Per maand
Responsible for
Handle, investigate en resolve customer question regarding invoices

Maastricht | Financiele vacatures | Callcenter vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO

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